1. Introduction

Welcome to Redressly. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

2. Nature of Services

Redressly is a dispute resolution facilitation service. We are not a legal entity, law firm, or legal service provider. We do not provide legal advice, legal representation, or any services that constitute the practice of law.

Our team consists of cybersecurity professionals and digital rights specialists who assess your case and identify the most appropriate dispute resolution pathway. We facilitate the connection between our clients and certified out-of-court dispute settlement bodies operating under the Digital Services Act (DSA) within the European Union. These bodies offer independent dispute resolution services as established under EU regulation.

Important: Redressly operates independently and is not affiliated with, endorsed by, or in formal partnership with the European Union, any EU institution, or any dispute settlement body. We act solely as a facilitator, helping you navigate the process and connect with the appropriate resolution channels.

Depending on the complexity and nature of your case, we may direct your dispute to one or more dispute resolution bodies. The selection of the appropriate body is at our sole discretion based on our professional assessment of your case requirements.

2.1 Agreement to Terms

Case Submission Requirement: You must explicitly agree to these Terms and Conditions before submitting a case through our platform. By checking the "I agree to the Terms and Conditions" checkbox during case submission, you confirm that:

You have read and understood these Terms and Conditions in their entirety
You agree to be bound by all provisions contained herein
You understand the nature of our services as described in Section 2
You accept our Refund Policy as outlined in Section 5
You accept our Service Delivery Definition as outlined in Section 3
You accept our Chargeback Policy as outlined in Section 4

Record of Agreement: Your agreement to these terms is recorded with a timestamp for legal and compliance purposes. This record may be used to verify your acceptance of the terms that were in effect at the time of your case submission.

3. Service Delivery and Completion

3.1 Definition of Service Delivery

The service provided by Redressly is deemed DELIVERED and COMPLETED upon:

(a) Completion of case preparation, including evidence gathering and dispute documentation
(b) Submission of the dispute to certified DSA dispute resolution bodies on your behalf

IMPORTANT: The service is NOT contingent on the outcome of the dispute, the response time of third-party platforms, or the decision of dispute resolution bodies. The professional work you pay for is the preparation and filing of your dispute, not the result.

Once your case status changes to "In Progress", the core service has been delivered. Any subsequent stages (awaiting response, resolution) are monitoring activities included in your service, but the primary service obligation has been fulfilled.

3.2 Case Status Definitions

Your case will progress through the following statuses:

Pending: Your case has been received and is awaiting initial review by our team.
In Review: Our team is evaluating your case for viability, gathering evidence, and preparing your dispute documentation and quote.

In Progress: Your dispute has been prepared and submitted to certified EU DSA dispute resolution bodies. SERVICE IS DELIVERED at this stage. We are now awaiting their response, which may take up to 90 days or more as per EU DSA regulations.

Resolved: The dispute has been successfully resolved - your account or content has been restored, or the ruling was in your favor.

Closed: The case has been finalized. The dispute resolution process has concluded with an outcome that was not in your favor. The professional service of preparing and submitting the dispute was fully delivered, regardless of the outcome.

4. Chargeback and Payment Disputes

4.1 Prohibited Chargebacks

By making a payment, you acknowledge and agree that:

(a) Filing a chargeback or payment dispute after the service has been delivered (status: "In Progress" or beyond) constitutes a breach of these Terms and Conditions.

(b) The service is delivered upon case preparation and dispute submission, regardless of the time required for dispute resolution (which may take 90 days or more as per EU DSA regulations).

(c) Chargebacks filed for "services not rendered", "merchandise not received", or similar reasons after your case has been submitted to dispute bodies are factually incorrect claims, as the service HAS been rendered.

4.2 Consequences of Improper Chargebacks

If you file a chargeback after service delivery:

(a) We will provide comprehensive documentation to your card issuer demonstrating service delivery, including your Terms and Conditions acceptance, case status history, all communications, and proof of dispute submission.

(b) You forfeit any eligibility for our 50% refund guarantee as outlined in Section 5.

(c) We reserve the right to pursue recovery of the payment plus administrative costs incurred in defending against the improper chargeback.

(d) Your case will be immediately closed and no further services will be provided.

4.3 Legitimate Dispute Resolution

If you have a legitimate concern about your case or our services, you must contact us at appeals@redressly.com BEFORE initiating any payment dispute or chargeback. We are committed to resolving issues directly with our clients in good faith.

5. Service Process and Pricing

Upon submitting a case through our platform:

Our cybersecurity team will review your case to assess viability
If deemed viable, we will provide a quote based on case complexity
Payment is required before we proceed with dispute filing
We will identify and facilitate connection with appropriate EU dispute resolution bodies
Regular updates will be provided throughout the process

6. Refund Policy

Redressly offers a 50% partial refund guarantee under specific circumstances. By making a payment, you acknowledge and agree to the following terms:

6.1 When You Are Eligible for a 50% Refund

You are entitled to a 50% refund of the payment made if:

The certified DSA dispute resolution body rules against your case
Your account is not restored following the dispute process
Your content is not restored following the dispute process (for content-related cases)

For the avoidance of doubt, payment processing fees charged by our payment provider are non-refundable. These fees vary depending on the payment method selected and applicable rates published by Stripe: https://stripe.com/en-pt/pricing

6.2 When No Refund Applies

No refund (including partial refund) will be issued if:

Your account or content is successfully restored (service objective achieved)
You withdraw your case voluntarily after payment has been made
You fail to respond to requests for information or documentation within reasonable timeframes
You provide false or misleading information that affects the case outcome
You file a chargeback or payment dispute after service delivery (see Section 4)

6.3 What Your Payment Covers

Your payment covers the professional services performed, including:

Comprehensive case preparation and evidence gathering
Filing the dispute with certified DSA bodies
Ongoing communications management with dispute resolution bodies
Active case monitoring throughout the proceedings
Documentation and status updates

6.4 Refund Processing

Eligible refunds will be processed within 14 business days of the final resolution or ruling. Refunds will be issued to the original payment method used. The 50% retained covers the professional work already performed on your case.

7. No Guarantee of Results

We make no representations, warranties, or guarantees regarding:

The success or outcome of any dispute filed on your behalf
The restoration of any suspended, banned, or restricted accounts
The reversal of any platform decisions or penalties
The timeframe for resolution of any dispute
The response or cooperation of any third-party platform

Platform decisions are ultimately at the discretion of the respective platforms and independent dispute resolution bodies, and we cannot control or guarantee their responses to disputes.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

Redressly shall not be liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability shall not exceed the amount paid by you for our services
We are not responsible for any losses arising from platform decisions or dispute body rulings
We are not liable for any business interruption or loss of income related to account restrictions
We disclaim all liability for decisions or actions of dispute resolution bodies we facilitate connection with

9. User Responsibilities

By using our services, you agree to:

Provide accurate and complete information about your case
Not misrepresent facts or provide false documentation
Respond promptly to requests for additional information
Not engage in any illegal activities through our platform
Accept that case viability assessment is at our sole discretion
Not file chargebacks or payment disputes after service delivery

10. Intellectual Property

All content, trademarks, and intellectual property on this website are owned by or licensed to Redressly. You may not reproduce, distribute, or create derivative works without our express written permission.

11. Third-Party Platforms

We are not affiliated with, endorsed by, or connected to any of the platforms for which we facilitate disputes (including but not limited to Meta, Google, TikTok, Amazon, or others). All platform names and trademarks are property of their respective owners.

12. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms. The version of terms you agreed to at the time of case submission will govern your specific case.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of the European Union and applicable member state jurisdictions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts within the EU.

14. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Information

For questions about these Terms and Conditions:

General Inquiries: support@redressly.com
Ongoing Cases & Appeals: appeals@redressly.com

Terms Version: 2026-01-06-v2